We start the initial assessment within 15 minutes of receiving your request — 24/7, including weekends. Full cleanup is typically completed within 2 to 24 hours depending on the severity and the urgency level you choose.

First, we run a full deep scan to identify every infected file, backdoor, and injected code. We then send you a detailed report before touching anything. Once you approve, we remove all malware, close the exploited vulnerabilities, and harden your WordPress setup against future attacks. Finally, we verify the site is clean using multiple scanners and notify you when it’s safe to go live again.

No. We work directly on the server files without taking your site down. In most cases your visitors won’t notice any interruption. If your site is already offline due to the attack, we’ll work to restore it as quickly as possible — often within a few hours.

Yes — to clean a WordPress site thoroughly we need either SFTP/FTP in some cases, or cPanel credentials. We recommend creating a temporary account just for us. All credentials are handled confidentially, used only for the cleanup, and never stored after the job is done.

Our standard cleanup starts at 59 € and covers a full site scan, complete malware removal, and a basic security hardening. More complex cases — such as multiple infected sites, custom code, or very large databases — may be quoted individually. The $59 fee is fixed and transparent: no hidden extras, no hourly surprises.

You pay only after the malware is removed and you’ve confirmed you’re satisfied with the result. We don’t ask for upfront payment — we believe in earning your trust first, then getting paid.

Yes. If after the cleanup we haven’t resolved the issue, you don’t pay. Simple as that. We also offer a free re-clean within 90 days if malware returns due to a missed backdoor on our end. Our goal is a clean site, not just a closed ticket.

Yes — if you have more than one infected site or you manage multiple WordPress installations, contact us and we’ll put together a custom quote. Agency and developer packages are available with priority support.

Absolutely. We’ve completed over 780 successful projects and our entire reputation depends on handling client sites with care. We never store, share, or reuse your credentials.

Yes — always. Before making any change to your files or database, we take a full backup. This ensures that if anything unexpected happens during the cleanup, we can restore your site to its exact state before we started. We recommend you also keep an independent backup on your end.

Yes. We work with shared hosting, VPS, dedicated servers, and managed WordPress hosts (WP Engine, Kinsta, Flywheel, SiteGround, Cloudways, and others). As long as we can access your files via SFTP or cPanel, we can clean the site.

Yes. After removing the malware, we submit a review request to Google on your behalf. Google typically re-evaluates the site within 24 to 72 hours and removes the warning once they confirm it’s clean. We’ll guide you through the process from cleanup to full reinstatement.

Yes. We’ll remove the malicious code that triggered the policy violation, then help you prepare the documentation needed to request an appeal with Google Ads. Most of our clients get their campaigns reinstated within 48 to 96 hours after the cleanup.

Yes. We offer optional monthly security plans that include continuous file monitoring, weekly scans, automatic alerts, and priority access to our team if anything suspicious is detected. It’s the best way to prevent the next incident rather than react to it.

Yes, always. You’ll receive a detailed written report listing every infected file, the type of malware found, the likely entry point, and exactly what we did to fix it. This is useful both for your own records and for any insurance or compliance purposes.